Frequently asked questions

For one-time jobs — a deep clean, move in/out, after a party — we always bring both the products and the equipment, included in the price. On a cleaning plan it is your choice: supply your own products and vacuum, which is why the plan rate is lower, or ask us to bring ours for an agreed extra charge. For businesses it is optional, agreed in your quote. Allergies or delicate surfaces? Tell us and we use what you prefer.

However you're comfortable: be there, leave a key, or use a key safe. Our team taps an NFC sticker on arrival, so you get a timestamped record of every visit.

Yes — fully insured for third-party liability and KvK-registered (86396862), with proper VAT invoices.

Everything we publish is already on this website: what each service includes, our one-time prices and our full Terms. For a plan, your price per visit and your agreement come after the onboarding, before you sign anything. We don’t send company documents in advance: for a one-time cleaning, your fixed price and your contract come in writing after the onboarding, and the rest arrives by email with your booking confirmation. To speak to a colleague, call 06 1827 8719.

Regular home cleaning has plan prices; one-time jobs show a starting price online, and our manager gives you a fixed all-in price after the onboarding; for business spaces our manager visits for free and you get a fixed price in writing within one business day.

It is your onboarding, charged once, on a first booking, and it is one thing: the manager. Before the clean, the manager visits, walks every room with you and confirms the hours — you get a fixed price in writing. On the day, the manager checks the work before the team leaves, room by room, with photos you receive. It is part of your total price: you pay for your clean plus €76.30, once, nothing else on top. Not booked within 21 days? We refund half. Products, equipment and travel are included in your price. For a business the manager’s on-site visit is free, with products and equipment priced in the quote we give you.

Because you get a fixed price for it, based on your home and not on a guess — and the same manager checks the work on the day. The amount is part of your total price: book within 21 days of the onboarding and you pay only the rest.

Half of it. If you don’t book the cleaning within 21 days of the onboarding, we refund €38.15; the other half paid for the onboarding you had, and you keep the written price. Book within those 21 days and the €76.30 is part of your total, so you pay only the rest; book later and the onboarding is charged again, unless we agreed a later date with you at the onboarding. If we cannot offer you a slot within 7 days, you get everything back. Students pay half for the onboarding, €38.15, with the same rules: €19.08 back if they don't book within 21 days; show your student card at the onboarding.

You see exactly why, room by room, on the offer, and decide yourself. No extra hour is charged without your approval.

A trained team, professional products and equipment, travel, insurance and the photos of the work. Nothing is added.

One-time cleans and plans: when you book, you pick a day and part of the day for your onboarding — tomorrow is possible — and we confirm the exact time within 24 hours. Your cleaning follows this week or next; a plan’s regular day is set at the onboarding. Business: we confirm a short intro call within 1–2 business days, then visit your space.

The manager checks the job at the onboarding and confirms the hours, before your cleaning day. If more is needed, you approve it there and pay before the day starts — through your customer account or a payment link we send you — and the team is booked for the longer job. Nothing can be added once the day begins, because the team is expected at another address afterwards. If you'd rather not, they simply do the hours you booked: you pay nothing extra, and the remaining work can be booked as a new job whenever you like.

Yes. A one-time cleaning can be moved free of charge up to 48 hours before the start. On a plan, you can move a visit free of charge with at least 21 days' notice — visits can't be skipped. Your agreement sets out the details.

Yes — early mornings, evenings and weekends, so cleaning never interrupts your operations.