Customer account — Elizabet M Cleaning

Membership — manage your visit

For recurring plans: move a visit to another date, change your hours, tell us where to concentrate, or — if you are away that week — spend the hours on other work instead. A visit is reserved team time and is never skipped.

Move your next visit to another date

Increase your hours per visitYou can go up from your plan's base hours — and later lower it back down to your base, but never below.

Away that week? Use the hours for something elseA visit is reserved team time, so it is never skipped — but if you are away we can spend the same hours on other work instead. Your hours are never lost.

Focus your next visit where it matters mostTick the areas to concentrate on, or write your own below. Your booked hours stay the same — we spend the full time on what you choose, not less.

Work to approve

Extra work our manager found on site. Read it, agree by typing your name, then pay — in that order. Nothing is charged until you agree.

Bookings & invoices

Your agreement

What you signed, and how long it runs.

Cleaning quality — proof from every visit

Live from Spotless, the quality system our team works with: every finished area is photographed and AI-checked for cleanliness.

Instructions for your cleaner

Set this once — your cleaner sees it before every visit. Update it any time.

How to get in

Pets we should know about

What matters most

Please don’t touch / off-limits

Anything else

Report a problem

Not happy with a visit? Tell us and we’ll put it right — it goes straight to the office.

What went wrong?

Which visit? (optional)

Tell us what happened

Your photos

Add a photo — a problem spot, where to find the key, or a “before”. Your cleaner and the office can see them.

Add photos

Your account

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