1. Scope of Services

Elizabet M Company provides general maintenance cleaning, including dusting, vacuuming, mopping, kitchen and bathroom sanitation, and tidying of living and sleeping areas. A clear scope of work will be agreed upon with each client.

2. Cleaning Schedule

Appointments are scheduled based on the selected membership frequency. Clients receive fixed time slots to ensure consistent service. Schedule changes must be requested in writing in advance and are subject to availability.

3. Service Duration

Each cleaning session has a minimum required duration. If the client asks to shorten a session, the full minimum time will still be billed. Extra time must be requested at least 7 days in advance and is subject to staff availability.

4. Cancellations & Rescheduling

•With 7+ days’ notice: Appointments may be rescheduled within the same calendar month or carried over to the next month.

•Less than 7 days’ notice: 100% cancellation fee applies.

•All changes must be submitted via email: info@elizabetmcleaning.nl

5. Payment Terms

Invoices are issued monthly and collected via SEPA direct debit. Invoice previews are sent before the debit date. Late payments incur interest and administrative fees.

6. Automatic Renewal & Adjustments

Memberships renew annually unless canceled with at least one month’s written notice. Hourly rates may be adjusted annually to reflect inflation or wage increases, with notice to the client.

7. Early Termination

Clients may cancel at any time by giving two full months’ written notice. If the client terminates without observing this notice, they must pay the value of the notice period in full and cover any discounted rate differences from past sessions.

8. Supplies & Equipment

Clients may either provide supplies or opt for Elizabet M Company to bring professional cleaning products and tools. If supplies are client-provided, Elizabet M Company is not liable for poor results due to inadequate materials.

9. Access & Missed Appointments

Clients must ensure access to the property. If staff cannot enter and no alternative arrangements are made, the session is treated as a cancellation. Staff will wait up to 15 minutes.

10. Quality Check Program (Optional)

Clients can opt in to a photo-based quality check process. At the end of each visit, photos of cleaned areas are reviewed by a manager for quality assurance.

11. Communication

•Rescheduling and formal requests: Via email only.

•General questions: Via WhatsApp or SMS at +31 6 18278719.

Clients are not required to manage communication with cleaning staff directly.

12. Break Policy

Cleaning professionals are entitled to a 5-minute break for every 2 hours of service.

13. Staff Assignment

Both male and female staff may be assigned. While client preferences are considered, staff assignments are based on availability and expertise. Discrimination of any kind is not tolerated.

14. Key Handling

If spare keys are lost or delivery is needed, Elizabet M Company can arrange this with applicable fees depending on time of delivery. Advance notice is required.

15. Additional Requests

Tasks beyond routine cleaning must be clearly communicated in writing. Elizabet M Company is not liable for damages due to vague or missing instructions.

16. Liability

The company holds liability insurance for damage caused by negligence. Clients are responsible for securing valuables and reporting any concerns promptly.

17. Governing Law

These Terms & Conditions are governed by Dutch law. Any disputes will be handled by the competent court in the Netherlands.