Monthly Cleaning — Gold scope — contract

This Agreement is entered into on — between ____________________, residing at ____________________ ("Customer"), and Elizabet M Company, a company organised and existing under the laws of the Netherlands with its principal place of business at Brusselsestraat 85, 6211 PC Maastricht (KvK 86396862, VAT NL004239364B68) ("Company"). This English version is a courtesy translation; the Dutch text prevails.

Article 1 — Definitions

In short: What the key words in this contract mean.

In this Agreement: "Company": Elizabet M Company, KvK 86396862, VAT no. NL004239364B68; "Customer": the consumer signing this Agreement; "Visit": one cleaning session at the Service Address; "Plan": the recurring cleaning service described in the Plan article; "Standard rate": €65 per hour incl. 9% VAT — the Company's published rate for one-time cleaning; "Committed rate": the reduced hourly rate that applies in consideration of a fixed six- or twelve-month commitment; "Flexible rate": €55 per hour incl. 9% VAT — the rate of the no-commitment Flexible plan (the first visit of a Flexible plan is charged at the Standard rate of €65); "Quality Standard": the Elizabet M Cleaning Quality Standard (Annex B); "After-photos": the photos the team takes at the end of each Visit (Annex B); "Baseline Record": the photo record of the home made at the first Visit (see the Baseline-record article); "In writing": by email to info@elizabetmcleaning.nl, unless stated otherwise.

Article 2 — Scope of Services (Annex A)

In short: What the Gold plan does and does not include.

The Company provides maintenance cleaning under the Gold plan as described in Annex A. Not included are, among other things: mould removal, balcony/garden/garage work, post-construction or end-of-tenancy cleaning, and pest or biologically contaminated situations. Additional work is performed only after a separate written quotation.

Article 3 — The Plan, scheduling & parking

In short: Your monthly clean: fixed day, minimum 4 hours per visit, between 08:00 and 20:00.

Every plan begins with a one-off deep clean at the first visit, to bring the home up to the standard the plan then maintains. This first clean takes longer than a maintenance visit and is charged as a deep clean at the member rate of €52 per hour incl. VAT (instead of €65), for the hours it needs; regular maintenance visits at your plan rate begin after it. Cleaning takes place monthly on a fixed day agreed with the Customer, with a minimum of 4 hours per Visit. Visits take place between 08:00 and 20:00; the Company communicates an arrival window in advance. Where possible the same vetted team is assigned. If the Service Address is in a paid-parking or permit zone, the Customer arranges parking or a visitor permit, or actual parking costs are passed on.

Article 4 — Arrival window & waiting time

In short: We agree a time window and keep you posted on WhatsApp; traffic can shift arrival up to 30 minutes. With a key or code you never have to wait in for us.

The Company arrives within a pre-communicated time window of 60 minutes. Due to unforeseen circumstances (traffic, a previous visit running over, weather) arrival may be up to 30 minutes after that window; the Company notifies this in advance by WhatsApp where possible. Such a deviation is not a breach and gives no right to a discount, set-off or suspension; the agreed hours are still delivered in full, if necessary directly afterwards or at a time to be agreed. If the Customer — or a key — is not available to let the team in, the waiting time (up to at most the minimum visit time) counts as visit time and is charged. Handing over a key or access code (see the unattended-access article) largely removes this risk.

Article 5 — How your hours are set, and what fits in them

In short: We estimate the hours your home needs and set them on your page (bigger or busier homes need more than the minimum). Fewer hours = fewer tasks; more hours = more of the checklist — always worked in a smart order, bathroom and kitchen first.

The Company sets an initial estimate of the hours your home needs — from its size, layout and condition — and, after the first deep clean, confirms your maintenance hours and checklist together with you over the first two to three maintenance visits, after which they are fixed on your plan. A larger or more demanding home needs more than the plan minimum. Your agreed hours and the plan minimum are on your signed page, and a Visit is never shorter than the minimum. The agreed hours per Visit are working time. The Annex A checklist is worked through within that time in professional priority order (bathroom and kitchen first). If the state or size of the home structurally requires more than the booked hours, the Company will recommend an extension in writing at €65 per hour incl. VAT; without an extension, not reaching remaining checklist items within the booked time does not constitute a breach. The team cleans clear, reachable surfaces and areas; areas that are locked, blocked or unsafe are skipped without a price reduction, and tidying or moving the Customer's belongings is not part of the service (if done on request, it uses the booked time). Any extra hours the Customer approves are added to the next invoice and collected via the Customer's existing mandate. The Annex A checklist assumes your assessed hours. If the Customer reduces their hours (down to the plan minimum), fewer tasks are completed each Visit: the Company states in advance which tasks no longer fit and works the rest in priority order or on a rotation; this reduced scope is agreed and is not a shortfall. Increasing the hours brings back the fuller checklist.

Article 6 — Right of withdrawal (14-day cooling-off)

In short: You have 14 days to change your mind, no questions asked. Want us to start sooner? Just say so — you then only pay for visits already done.

Because this Agreement is concluded at a distance (online), the Customer has a statutory right of withdrawal of 14 days after signing (art. 6:230o BW). This right is mandatory and cannot be excluded; the Company manages it as follows. (a) By default, no Visit inside the cooling-off period. Unless the Customer expressly requests otherwise, the first Visit is scheduled on or after the fifteenth day, so a withdrawal within the cooling-off period involves no performed work and nothing to compensate. (b) Earlier start only on an express written request. If the Customer nonetheless wants a Visit within the 14 days, the Customer must expressly request it and thereby acknowledges (art. 6:230s BW) that, on withdrawal, a proportionate amount for every Visit already performed remains payable, calculated at the agreed rate. This proportionate amount is only due if the Company gave the Customer the required pre-contract information and the Customer made this express request; if either is missing, nothing is owed (CJEU C-97/22). (c) Any refund on withdrawal concerns only services not yet delivered; the reservation is refunded only if no Visit has taken place. The member discount on the first deep clean and the loyalty benefits are not granted for a withdrawn Agreement. (d) Withdrawal is made by an unequivocal statement (email or the model form in Annex C) within 14 days.

Article 7 — Price, VAT & payment

In short: Your rate includes 9% VAT — invoiced per visit, payable within 14 days.

The hourly rate is €55.00 per hour, including 9% VAT (the net rate ex VAT and the VAT are shown separately on every invoice). Visits are invoiced per Visit (minimum 4 hours). On signing, the Customer pays the one-time reservation of €25 online, which reserves the Plan and brings this Agreement into effect. Payment is made via the offered methods (card via Stripe, iDEAL, or SEPA direct debit under a signed mandate) within 14 days of the invoice date. On late payment, after a free reminder giving 14 days (the statutory "fourteen-day letter"), statutory interest (art. 6:119 BW) and the statutory extrajudicial collection costs are due (art. 6:96 BW and the Collection Costs Decree; minimum €40). If the applicable VAT rate or another government levy changes, that change is passed on in the price one-to-one from its statutory effective date. If a price increase — other than the annual adjustment under the price-adjustment article — takes effect within three months of concluding this Agreement, the Customer may dissolve the Agreement (art. 6:236 sub i BW). The Customer agrees that the signed contract, NFC records and After-photos may be presented to the payment provider as evidence of delivery if a payment is disputed (chargeback).

Article 8 — Committed rate, advance billing & loyalty

In short: You pay a lower rate because you commit for a year; we bill in advance and you build a loyalty reward.

The hourly rate of this plan (the Committed rate: €55.00 per hour incl. 9% VAT) is a reduced rate the Customer receives in consideration of each agreed six- or twelve-month commitment period. Without a current commitment period the plan continues as the Flexible plan at the Flexible rate of €55 per hour incl. 9% VAT, which the Customer may cancel at any time (see the article on term and renewal); as a plan member the Customer does not pay the €76.30 per-Visit charge for service & materials that one-time bookings carry, and keeps their fixed time slot. On every invoice the Company shows the Standard rate, the Committed rate and the amount the Customer saved. Billing takes place in advance, per Visit or per month, via the mandate the Customer has given (card via Stripe or continuous SEPA direct debit). The Customer may, if they wish, choose to prepay a full contract year in advance and then receives 2 free cleaning hours as a thank-you. The mandatory first-visit deep clean (see the Plan article) is charged at the member rate of €52 instead of €65 per hour, incl. VAT. If the Customer completes the contract year with a clean payment history, the Customer receives a loyalty reward that grows with each completed contract year: the longer you stay, the smaller your yearly price rise — after 1 full year you pay only half of that year’s CAO increase, after 2 years only a third, and from 3 years only a quarter; loyal customers always rise by less than new ones (there is still a small increase each year), plus priority scheduling. This reward is conditional, continues for as long as the Customer re-commits back-to-back, and lapses on early termination or payment arrears. The same applies to referral rewards: the Customer earns a credit in euros for every new customer who signs up through the Customer's personal referral link. The credit is set off against the Customer's next invoice(s); it is not paid out in cash and is non-transferable. It is granted once the referred customer has completed three full months on a plan (for plans) or the one-time job has been carried out and paid in full (for one-time bookings), and only if both accounts are active without arrears at that moment. Unused credits lapse when this Agreement ends. The current referral rewards are stated on the Company's website and in its general terms, and may be changed by the Company for the future.

Article 9 — Annual price adjustment (Cleaning CAO)

In short: Once a year the price follows the wage increase of the Dutch cleaning-sector CAO.

The hourly rate is fixed for the running contract year. The Company may adjust the rate once per year in line with the wage increases under the Dutch Cleaning & Window-Cleaning Industry CAO and demonstrable reasonable cost increases, with written notice at least one month before the new rate takes effect. Long-standing customers receive a loyalty reduction on this annual increase that grows with each completed year (see the loyalty article), so a loyal customer's price always rises by less than a new customer's — but there is always some increase; the rate is never frozen. If an increase materially exceeds the CAO level, the Customer may terminate this Agreement in writing before the effective date.

Article 10 — Commitment & early-exit discount recovery

In short: If you stop before the year ends, we recover the discount you enjoyed so far — not a fine, but the difference from the normal price.

The Committed rate applies on condition that the Customer completes the one-year term. If the Customer ends the Agreement before the end of the term, other than on a statutory ground (such as withdrawal) or a breach attributable to the Company, the Visits already performed are recalculated towards the Standard rate and the difference becomes payable (the discount recovery). The discount recovery never exceeds the total of the discounts the Customer has actually enjoyed up to that point and is set reasonably. It is not a penalty, but the repayment of a benefit that was granted conditionally. The reservation and any loyalty benefits already given are not refunded.

Article 11 — Term, renewal & cancellation — commitment renews the discount

In short: At the end you choose: re-commit for 6 or 12 months and keep your low rate, or roll over automatically to the Flexible plan (cancel monthly) at €55 per hour — with no service & materials charge. There is no mid-term cancellation.

This Agreement is entered into for a commitment period of six (6) or twelve (12) months, as chosen on the signing page, starting on the day of the first Visit; the Committed rate applies during each commitment period. Cancellation during the fixed term is not possible, save on a mandatory statutory ground or a breach attributable to the Company; cancellation is possible against the end of the term (see also the early-exit article). Before the end of each commitment period the Company invites the Customer to agree a new six- or twelve-month commitment period. A Customer who re-commits before the end date keeps their existing Committed rate for the new period; only the annual adjustment under the Cleaning CAO (see the price-adjustment article) applies to it. If no new commitment period is agreed and the Customer does not cancel in writing by email at least one (1) month before the end date, the Agreement continues automatically as the Flexible plan for an indefinite period; during that continuation the Customer may cancel at any time with a notice period of no more than one month (art. 6:236 sub j BW), and — because the discount is granted only in consideration of an agreed commitment — the Flexible rate of €55 per hour incl. 9% VAT applies instead of the Committed rate; the Customer then pays no per-Visit charge for service & materials and keeps their fixed time slot. The Customer may regain the Committed rate at any time by agreeing a new six- or twelve-month commitment period. Switch instead of cancelling: within the commitment period the Customer may switch free of charge between weekly and bi-weekly and between Silver and Gold; an upgrade (to Gold or to more frequent) takes effect immediately, a downgrade takes effect from the next calendar month with one month's notice. On a switch, the commitment period and the discount simply continue at the Committed rate of the new plan. The Company announces the rate change in writing at least one month before the end date. The Company confirms every cancellation in writing; if no confirmation is received within five business days the Customer must make contact. On the Customer's death or a move outside the service area (on proof), the Agreement may be ended early with one month's notice, without further cost.

Article 12 — Business customers — multi-year contracts

In short: For businesses (offices, restaurants, landlords) the consumer rules do not apply: 2- or 3-year contracts are possible, with 3 months’ notice.

The articles on the right of withdrawal and on the duration and cancellation of consumer contracts (including art. 6:230o BW and art. 6:236 sub j / 6:237 sub k BW) protect only a counterparty who is a natural person not acting in the course of a profession or business. Where the Customer enters into this Agreement in the course of a profession or business (including offices, hospitality, owners’ associations and commercial (Airbnb) landlords), the following applies instead: (a) a commitment period of twelve (12), twenty-four (24) or thirty-six (36) months, as chosen on the signing page, with an increasing rate advantage for longer periods; (b) tacit renewal in successive twelve-month periods; (c) a notice period of three (3) months before the end of the current period; (d) the 21% VAT rate; and (e) mid-term cancellation by the business Customer other than for an attributable failure of the Company is excluded (a deviation from art. 7:408(1) BW, permitted against professional clients under art. 7:413 BW); in that case the fee for the remaining term stays due, less the costs the Company actually saves.

Article 13 — Rescheduling, missed visits & utilities

In short: A visit can be moved to another date with at least 21 days’ notice; visits cannot be skipped or paused. Late, no access, or no water/electricity = minimum visit time payable.

The Customer may move an individual Visit to another date free of charge with at least 21 days' notice. A Visit is reserved team time and cannot be skipped, cancelled or paused — only rescheduled. If a reschedule is requested less than 21 days in advance, if the home cannot be entered at the agreed time (wrong key, chain, blockage), or if working is reasonably impossible because water or electricity is unavailable, the Company may charge the minimum visit time (4 hours). The Company may itself, for operational reasons (staff illness, vehicle breakdown, a previous visit overrunning), move a Visit to another day with as much notice as possible; a Visit missed on the Company's side is made up and never charged.

Article 14 — Holidays & absence — move or convert, no pause

In short: Going away? With a key we simply clean while you are gone. Otherwise we move the visit, or convert the hours into extra work (oven, windows, deep clean). Hours never disappear — and are not refunded.

The Plan has no pauses: every Visit in the commitment period is reserved team time. When the Customer is on holiday or away, the following applies, in this order: (a) if the Company holds a key or entry code, Visits simply continue while the Customer is away; (b) otherwise the Customer may move the Visit free of charge, with at least 21 days' notice, to another date within the same or the next calendar month (subject to availability); or (c) the Customer may convert the hours into other cleaning work of equal value during another Visit — for example the oven, the inside of the fridge or the interior windows, or as credit toward a deep clean in the same period. Visits not moved or converted in time are carried out or invoiced in accordance with the rescheduling and missed-visits article; hours do not lapse and are not refunded. If a team member is unavailable (illness, leave), the Company assigns an equally vetted substitute so the schedule continues.

Article 15 — Quality standard & proof of work (Annex B)

In short: "Clean" is objectively defined; our after-photos are the agreed evidence.

The work is delivered to the Elizabet M Cleaning Quality Standard at Level 2 — professional standard (≥ 85%) (Annex B). The team checks in on site via NFC and takes at least four After-photos at the end of every Visit (on site, time- and GPS-stamped, whole area plus the critical detail). The parties agree that the NFC record and the After-photos constitute the evidence that, and to what level, the Visit was performed. Photos are reviewed by the Company's AI system (Spotless) and by a manager; a failed item is corrected internally per Annex B.

Article 16 — Baseline record at the first visit

In short: At the first visit we photograph the existing condition of the home — protecting both you and us.

At the first Visit the team records the existing condition of the home in a photo report (the Baseline Record): existing damage, wear, delicate materials and overdue maintenance. Between the parties, the Baseline Record is the reference point in any later discussion about damage or results. Defects visible in the Baseline Record are deemed pre-existing and are excluded from liability.

Article 17 — Complaints & corrections

In short: Not happy with a spot? Email us a photo the same day and we will make it right at your next visit. That is our promise.

A complaint about the quality of a Visit must be reported the same day, in writing — through the Customer's member account or by email to info@elizabetmcleaning.nl — and must include the Customer's own photos of the exact spot(s). A report from the member account goes straight to the assigned cleaner and the office. The member account and email (both with a photo) are the formal complaint channels; WhatsApp and phone are for scheduling only. A justified complaint within the scope of Annex A is corrected at the next scheduled Visit, as part of the normal service. There is no entitlement to a separate additional cleaning visit, refund, set-off or price reduction; payment for the performed Visit is not suspended. The complaint is assessed against the Quality Standard (Level 2) and the After-photos of the Visit concerned; if the After-photos show the area was delivered clean, later use or soiling falls outside this complaints procedure. Reporting the same day lets us correct it fast; if the Customer does not report within a reasonable time (art. 6:89 BW), the right to the free correction may lapse. Limits of the result: the Company cleans to the Quality Standard, but some stains, discolouration, limescale, etched or damaged surfaces and normal wear are permanent and cannot be removed; pre-existing marks (recorded in the Baseline Record) are not a defect. This article never limits the Customer's mandatory statutory rights.

Article 18 — Unattended access, keys & securing the home

In short: Most customers give us a key, so cleaning happens while they get on with life. If you are home, please stay in a room we are not working on — better still, let us have the place to ourselves. Keys are stored coded and anonymous.

The Customer is usually not present and authorises the Company to enter and clean the home unattended; the Customer warrants being entitled to grant that access. If the Customer is present during a Visit, the Customer stays in an area that is not being worked on, so the team can clean safely and efficiently. Keys, codes, fobs and alarm codes are handed over against a written key receipt, are stored coded (never together with an address or name), are accessible only to the assigned team, are used solely to perform the service, and are returned against confirmation within 5 business days after this Agreement ends. If a key is lost, the Company's liability is limited to the reasonable cost of replacing the lock concerned. Before each Visit the Customer secures cash, jewellery, valuable, fragile and confidential items; the Company is not liable for items left unsecured. The Customer discloses pets, alarm procedures and particular risks in advance.

Article 19 — Extreme situations & re-pricing

In short: If the home is in an extreme state (party, construction), that is not maintenance cleaning — we quote it separately.

If the team finds the home in a state materially beyond normal household use (for example after a party, construction work, water damage, or with biological contamination or pests), this falls outside the Plan. The Company may then either (a) work the priority order within the booked hours, or (b) issue a separate quotation for the additional work. Where health or safety is at risk the Visit may be stopped; the minimum visit time remains payable.

Article 20 — Materials & equipment

In short: We bring our own professional products and equipment — included, you supply nothing. Your own products are allowed but at your risk and with no discount; special products or machines are charged separately. You provide water and electricity.

The Company provides all professional cleaning products and equipment and applies the colour-coded microfibre cloth hygiene method (red = toilet, yellow = bathroom, green = kitchen, blue = general) against cross-contamination. The price includes our professional products and equipment; the Customer supplies nothing. If the Customer wants the Company to use the Customer's own products or equipment (e.g. for delicate surfaces), this is at the Customer's risk as to the result on those surfaces and does not reduce the price. Special products or equipment beyond our standard kit are agreed in advance and charged separately. The Customer provides water and electricity free of charge. Delicate or special surfaces (natural stone, marble, oiled finishes, brass, etc.) must be disclosed in advance, with any care instructions.

Article 21 — Health, safety & working conditions

In short: Our team works safely and with respect — and is entitled to the same.

Every team member is entitled to a 5-minute break per two hours worked; this does not count as working time. The Customer ensures a safe and healthy working environment. The team performs no unsafe tasks, does not work at height beyond a household step, does not move heavy furniture and does not handle biologically hazardous situations; such work is quoted separately. In the event of aggression, intimidation or discrimination towards a team member, the team may end the Visit; the Visit remains payable, and on repetition the Company may terminate this Agreement in writing with immediate effect.

Article 22 — Damage & liability

In short: If something ever breaks, tell us the same day with a photo — just like a complaint. We are fully insured and we will sort it out fairly.

The Company carries business liability insurance. Damage must be reported the same day as the Visit in writing by email, with photos of the damage — the same channel and the same deadline as for complaints. Same-day reporting lets the Company check the report against the After-photos of that Visit; where a report comes later, the loss of that verification weighs in the assessment, and if the Customer does not report within a reasonable time (art. 6:89 BW) the claim may lapse. The Company (or its insurer) must first be given the opportunity to inspect the damage before repair takes place; without that opportunity the claim lapses, except in urgent cases. Small damage up to €100 may be compensated or repaired directly by the Company. Liability per event is limited to the amount actually paid out by the Company's business liability insurer; only for events not covered by that insurance is liability limited to the price of the relevant Visit, with a maximum of €200. Excluded are: normal wear; defects visible in or existing at the Baseline Record; valuables left unsecured (see the unattended-access article); delicate surfaces not disclosed in advance (see the materials & equipment article); items that were improperly fixed or already damaged (loose shelves, hairline cracks, unanchored televisions, etc.); and indirect or consequential loss. Nothing in this article excludes liability for intent or deliberate recklessness, or for death or personal injury.

Article 23 — Data protection (GDPR)

In short: Your data and home photos are used only to deliver and prove the service — never sold.

The Company is the data controller and processes name, address, contact details and the photos (Baseline Record and After-photos, interior areas only) solely to deliver the service, prove and improve its quality, and invoice. Legal bases: for name, address, contact and invoicing, performance of the contract (art. 6(1)(b) GDPR); for the photos, the legitimate interest in evidencing delivery and quality (art. 6(1)(f) GDPR), supported by a documented balancing test. Photos contain no people and no identifiable valuables, are stored securely, are never sold and never made public, and are retained for 24 months, after which they are deleted. The Customer may object in writing to photography per room; for such room(s) the photo-based complaint and evidence mechanism then lapses and delivery is deemed accepted at the end of the Visit. The Customer has the rights of access, rectification, erasure and objection; details are in the privacy statement at elizabetmcleaning.nl.

Article 24 — Force majeure

In short: In case of illness, extreme weather or strikes we reschedule the visit at no cost.

In the event of force majeure (including staff illness that cannot be covered in time, extreme weather, strikes, epidemics, utility failures or government measures), obligations are suspended and the Visit is rescheduled as soon as possible at no cost. Force majeure gives no right to damages.

Article 25 — Assignment & subcontracting

In short: We may use vetted colleagues or subcontractors — bound by the same rules.

The Company may use vetted employees and subcontractors for performance, bound by the same Quality Standard, confidentiality and instructions. The Company remains responsible to the Customer for performance.

Article 26 — Confidentiality & non-solicitation of staff

In short: Our team keeps your home confidential; you do not hire our people directly.

The team maintains strict confidentiality about the home, the living situation and anything observed there. During this Agreement and for twelve (12) months after it ends, the Customer shall not directly or indirectly employ, or engage outside the Company, any employee or subcontractor of the Company assigned to the Service Address for cleaning work. On breach, the Customer owes a reasonable compensation for recruitment and training costs of €2,500, without prejudice to the Company's right to claim its actual loss.

Article 27 — Suspension for non-payment

In short: If invoices stay unpaid, we may pause visits until payment is made.

If payment is still not made after the reminder under Article 6, the Company may suspend further Visits until the outstanding amount is paid. Suspension does not extend the term and does not affect the payment obligation. If arrears exceed two months, the Company may rescind this Agreement in writing.

Article 28 — Amendments & communication

In short: We announce changes in advance; on a material change you may cancel. Email is the formal channel.

The Company may amend these terms with at least one month's written notice. If an amendment is materially detrimental to the Customer, the Customer may cancel this Agreement free of charge before the effective date. Formal notices (cancellation, complaints, damage) are given by email; scheduling may be handled via WhatsApp or phone.

Article 29 — Disputes & governing law

In short: First we try to resolve it together; otherwise the courts. Dutch law applies; the Dutch text prevails.

The parties first attempt to resolve disputes together via the complaints procedure. Failing that, the competent Dutch court has jurisdiction. This Agreement is governed by Dutch law. This Agreement is drawn up in Dutch with an English translation; in case of divergence the Dutch text prevails.

Article 30 — Final provisions

In short: This document is the entire agreement; if one clause fails, the rest stands.

This Agreement with Annexes A–C constitutes the entire agreement between the parties and replaces earlier arrangements. If any provision is or becomes void, voidable or unenforceable, the remaining provisions remain in force and the provision concerned is replaced by a valid provision approximating its intent as closely as possible. Ambiguities are not interpreted to the consumer's detriment (art. 6:238(2) BW).

Article 31 — Signing & electronic signature

In short: Signing online with your typed name is legally valid; the agreement takes effect once payment completes.

The parties sign this Agreement; signing may be done electronically by the Customer typing their full name on the Company's contract page, with the name, timestamp, reference and payment confirmation being recorded. This electronic signature is valid between the parties provided the method used is sufficiently reliable (art. 3:15a BW / eIDAS Regulation 910/2014); the Company therefore records the name, timestamp, reference and payment confirmation and sends an email confirmation. The Agreement takes effect once the online payment of the reservation is completed.

Annex A — Scope of Services (Monthly Cleaning — Gold scope)

Everything in Silver:

• Vacuum and mop all floors
• Dust surfaces and wipe furniture
• Clean kitchen worktops and sink
• Clean bathroom surfaces and toilets
• Mirrors, cabinet fronts and cobwebs

Plus, included in Gold:

• Interior windows cleaned, up to 3 m
• Oven cleaned inside and degreased
• Inside the fridge and drawers
• Tidying and organizing belongings

Not included (separate quote): mould removal · balcony/garden/garage · post-construction/end-of-tenancy · pest or biological contamination.

Annex B — Quality & Proof System

1. After-photos. At least 4 photos per visit and coverage of the rooms cleaned, at the end of the shift, on site (time & GPS stamped), well lit, whole area plus the critical detail (drain, tap, touchpoint). Between the parties these photos are the agreed evidence of performance and level.
2. Quality Standard. "Clean" is defined by the Elizabet M Cleaning Quality Standard (based on the APPA Levels of Clean). Homes are delivered at Level 2 — professional standard (≥ 85%).
3. AI + manager review. Photos are reviewed by the "Spotless" AI system and a manager; a failed item is corrected and re-photographed (the "second-photo rule").
4. NFC check-in. The team registers on-site attendance via NFC.
5. Colour-coded cloths. Red = toilet · yellow = bathroom · green = kitchen · blue = general — against cross-contamination.
6. Fixed team. Where possible the same vetted team; if unavailable, an equally vetted substitute.

Annex C — Model withdrawal form

(Complete and return this form only if you wish to withdraw from the contract.)

To: Elizabet M Company, Brusselsestraat 85, 6211 PC Maastricht, info@elizabetmcleaning.nl

— I/We (*) hereby give notice that I/we (*) withdraw from my/our (*) contract for the provision of the following service: Monthly (Gold scope).

— Ordered on: ____________ · Name: ____________________
— Address: ____________________________ · Date: ____________
— Signature (paper only): ____________________

(*) Delete as appropriate.

Effortless Cleaning with Elizabet M Company