2. SERVICES PROVIDED

Elizabet M Company will provide monthly general maintenance cleaning, including but not limited to:

General Cleaning

• Dusting all accessible surfaces
• Wiping mirrors and accessible windows
• Vacuuming and mopping floors

Kitchen

• Wiping and sanitizing appliance exteriors
• Descaling sinks and faucets
• Cleaning countertops and backsplashes

Bathrooms

• Cleaning and disinfecting toilets, showers, bathtubs, and sinks
• Mopping and sanitizing floors

Bedrooms & Living Areas

• Tidying and organizing surfaces
• Dusting furniture, shelves, and decorative items
• Making beds (if fresh linens are provided)

3. MONTHLY CLEANING PLAN & RATES

• Annual Plan: €45.00 per hour (excl. VAT)
• One-Time Visit: €52.50 per hour (excl. VAT)
• Minimum per visit: 4 hours

4. EXCLUSIVE CLIENT OFFERS

• Carpet Cleaning: Standard rate is €60 per hour. As a monthly client, you pay only €52.50 per hour (excl. VAT). Please mention your plan when booking.
• Dog Walking: 10% discount on our dog walking service. Contact us for more details or to schedule.

5. OPTIONAL: QUALITY CHECK & FEEDBACK PROGRAM

For extra transparency, you may add our Quality Check & Feedback Program for +€10 per visit:

• At the end of each shift, the cleaner spends 2–3 minutes taking and uploading photos of cleaned surfaces (never personal items).
• A manager reviews the photos and adds notes within 2 minutes.
• You may provide feedback on-site if present, or request a brief photo report.

6. AUTOMATIC RENEWAL & PRICE ADJUSTMENT

• This Agreement will automatically renew for the same duration (6 or 12 months, depending on the original term) unless written notice of cancellation is received at least two months before the renewal date. If no notice is provided within this period, the Agreement will automatically extend under the same terms and conditions. Upon renewal, the hourly rate may be adjusted by up to €2 per hour to reflect inflation and employee wage increases.
• Upon renewal, the hourly rate may increase by a maximum of €2 to account for inflation and employee wage increases.

7. PAYMENT TERMS

• Monthly invoice sent on the 1st of each month.
• SEPA direct debit processed between the 1st–5th.
• Invoice preview sent 1–2 days before charge.
• Late payment: 2% interest per month on overdue amounts, plus €20 administrative fee for invoices unpaid after 14 days.

8. APPOINTMENT CANCELLATIONS, RESCHEDULING, & CARRY OVER

Cancellations are not permitted. Each scheduled cleaning appointment must take place as agreed. The Client may reschedule (move) the cleaning date only if: or The request is made at least 7 days in advance , and or The new cleaning date falls within the same calendar week as the original appointment. All rescheduling requests must be sent by email to info@elizabetmcleaning.nl . Messages via WhatsApp, SMS, or phone are not accepted for rescheduling. Requests made less than 7 days in advance cannot be accommodated, and the full appointment fee will apply . If the cleaner arrives and there is no access after 15 minutes , a 100% cancellation fee applies

9. TRANSPORTATION FEE

• Within 5 km of Maastricht: No transportation fees.
• Beyond 5 km: Additional fees may apply and will be discussed and agreed in advance.

10. BREAK POLICY

Cleaners are entitled to a 5-minute break every 2 hours.

11. COMMUNICATION & SERVICE CHANGES

• Rescheduling appointments: Must be requested via email at info@elizabetmcleaning.nl.
• All other communication: The Client may use WhatsApp or text at +31 6 18278719 for questions, updates, or concerns.
• The Client is not obligated to discuss or coordinate directly with the cleaning staff.

12. SERVICE DURATION & EXTRA HOURS

• If the Client requests that staff finish earlier than scheduled, the minimum service duration (4 hours per visit) will still be charged.
• If the Client requires additional cleaning time or extra hours, a request must be made at least 7 days in advance via email or WhatsApp. Requests are subject to staff availability.

13. CONTRACT TERMINATION BY CLIENT

This agreement is entered into for a fixed term of 6 or 12 months, depending on the selected plan. Because the client benefits from a reduced, discounted rate, early termination is not possible. The discount applies only when the full contract duration is completed.

15. ACCESS TO PROPERTY & CLEANING SUPPLIES

• The Client must provide safe and reasonable access to the property during scheduled cleaning times.
• If our team cannot access the premises (e.g., no one answers the door), our staff will wait for 10–15 minutes. If access is not granted, the session will be treated as a last-minute cancellation and a 100% cancellation fee will apply.
• If the Client opts out of paying for supplies and equipment, the Client must provide all necessary products. Elizabet M Company cannot be held responsible for substandard results due to insufficient or unsuitable supplies.

16. ADDITIONAL TASKS BEYOND CLEANING

• For non-routine or additional tasks, the Client must provide clear written instructions.
• If instructions are not provided and an incident or damage occurs, the Client assumes full responsibility.

17. STAFF & NON-DISCRIMINATION POLICY

• Elizabet M Company employs both male and female cleaning professionals.
• The Company maintains a strict zero-tolerance policy for gender discrimination.
• While we strive to accommodate preferences, staff assignment based on gender cannot be guaranteed.
• Staffing decisions are made based on availability, expertise, and operational needs.

18. LOST KEYS & KEY RETURN POLICY

• In the event of lost property keys, Elizabet M Company can arrange the return or delivery of spare keys to the Client.
• For deliveries up to 18:00, a fee of €70 applies.
• For deliveries after 18:00, a fee of €100 applies.
• Arrangements for key delivery must be made in advance.

19. LEGAL TERMS

• This agreement is governed by Dutch law.
• Disputes will be resolved by the competent Dutch court.

21. CLIENT INVOLVEMENT DURING CLEANING

Clients are welcome to provide instructions or highlight priorities at the start of each visit. However, to ensure safety, efficiency, and the highest cleaning standards, we kindly request that clients do not remain in the same space during cleaning or assist with the work.

Our team is trained to follow a structured workflow, and uninterrupted access allows us to deliver the best possible results.